Please review all the tabs listed under patient information as there is important information listed here about our family practice. Murrayville Family Practice Group and Willoughby Family Practice Group considers that we have your implied consent to the information listed on this page. Please speak to your primary care provider if you have any concerns. Please note: we are a family practice, not a walk in clinic.
We provide online access so that you can book regular appointments, renew prescriptions and review your test results. More information available on our Accession page.
Prescriptions can also be renewed directly through your pharmacy. Let them know you are a patient at our office and have them fax us the request. These will be reviewed by our clinicians and generally dealt with within 3-4 business days. In certain situations you will be requested to attend a follow-up appointment in the office before or in conjunction with the refill being issued.
Medication plays crucial role in recovery and in staying well, and we believe that you, the patient, have a role to play in adherence to medication regimes, which is why we typically will provide a year’s renewal of medicine (exceptions include narcotics, hypnotics, anxiolytics, and certain other high risk medicines). Certain intervals for lab work or office visits will be communicated as appropriate.
PharmaNet is the secure network created to link community pharmacies, MDs and NPs throughout the province. Given the incredibly complex nature of medicine and the reality that most people have more than one health care provider prescribing for them, we as your health care provider, must be able to access your current medication profile in order to protect you from potentially dangerous medication interactions and duplications. Only authorized staff have access to your health records including medication profile. As a patient of Murrayville Family Practice Group we consider that we have your implied consent to accessing PharmaNet. Please speak to your primary care provider if you have any concerns.
We encourage you to access care at our office whenever possible and avoid the use of walk in clinics. If you must use one, insist they forward copies of the visit and any investigations to our office. Not all clinics do so automatically. Our office is uniquely funded by the Ministry of Health to provide the primary care needs for you and your family and such visits to walk in clinics are paid for by our office. We endeavour to provide care on a time appropriate basis. This includes care for unscheduled or unanticipated health problems which are provided through “urgent care appointments” and through our urgent care clinic. See hours HERE.
Please note that our office has a 24-hour cancellation Policy. In the event we are not notified charges may apply.
Our cancellation line can be accessed 24/7 by calling 604-533-1140 extension 2.